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Managing your hosting service

Find your hosting in the client area, open your control panel, and manage renewals and upgrades.

On this page

Your hosting plans are in the client area (opens in a new tab), under Products & Services, together with your domains and other services. Open a plan there to see its details and manage it.

Your control panel

You manage the hosting itself in its control panel, which you reach from the plan’s page under Products & Services. From the control panel you manage your websites, email accounts, databases, DNS records, backups and one-click app installs, and you can switch the PHP version of each website.

Each website you create also gets its own SSH access, for when you would rather work from the command line.

Just ordered?

A new plan takes a little while to set up. A managed VPS is usually ready within about an hour of your order, and we email you as soon as it is.

Renewals and invoices

Your hosting renews automatically at the end of each billing period while auto-renew is on. To change that, open the plan under Products & Services, go to its Settings tab and press Turn off auto-renew (or Turn on auto-renew). With auto-renew off, the plan runs until the end of the period you have paid for. See Turning auto-renew on or off, which works the same way for every service.

Your invoices, paid and unpaid, are under Invoices in the client area.

Upgrade your plan

Need more room? Open a support ticket (opens in a new tab) or email us, and we will move you to a bigger plan. Your websites, files and email stay where they are, so nothing needs rebuilding.

Connect a domain

To use a domain with your hosting, point it at Dotweb’s nameservers. See Nameservers explained. Need a hand? Open a support ticket (opens in a new tab) and we will guide you.

Domain search

Prices exclude VAT, which is added at checkout.

Cookie settings

Choose what Dotweb may store in your browser. You can change your choice at any time under Cookie settings at the bottom of every page. Read more in our privacy policy.

Necessary

Always on

These keep the site working and remember the choices you make on it, such as language and currency. They don’t track you, so they’re always on.

NamePurposeDurationProvider
currencyCookieRemembers the currency prices are shown in.Session, or 1 year once you choose oneDotweb
localeCookieRemembers the language you chose.1 yearDotweb
consentCookieStores this choice.6 monthsDotweb
upm-brand-config:*Local storageCaches the domain search’s settings.Until clearedOur billing partner
upm_guest_sessionCookieSet by our checkout to keep your basket and checkout session.Up to 1 dayOur billing partner

Analytics

Analytics shows us which pages and features are used, so we can improve the site. We also record what you search for in the knowledge base and the domain search, to improve the site and our help articles. Sessions may also be recorded to see where pages are hard to use, with everything you type into forms and the text of your searches masked in the recording. Our analytics partner stores the data in the EU and anonymizes IP addresses. Nothing is set or sent unless you switch this on.

NamePurposeDurationProvider
ph_*Cookie, local storage and session storageAn anonymous ID and session, so we can see which pages and features are used.Up to 1 yearOur analytics partner (EU)