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Write us at support@dotweb.io and we’ll get back to you within a few hours.
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Ways to get help
Call us
Speak to us directly at +46 10 808 69 41. We answer in English and Swedish.
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Browse the Knowledge Base
Search guides, tutorials, and answers in our self-service help center.
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Open a support ticket
Create a ticket and track its progress from the client area.
Open a ticket
Frequently asked questions
What are your support hours?
Our team is available 24/7 by email and support ticket, every day of the year. Whenever you reach out, someone is there to help.
How fast will I get a response?
Emails are usually answered within a few hours. Support tickets are the fastest way to get account-specific help, since everything stays in one thread and you can follow its status in the client area at my.dotweb.io.
Do I need an account to get help?
No. You can email or call us without an account. Creating one gives you access to the ticket system, where you can track a request from start to finish and see your full history.
How do I check the status of my support ticket?
Log in to the client area at my.dotweb.io, where your active tickets are listed. Open a ticket to read our replies and answer them in the same thread.
How do I reach a person?
Email us at support@dotweb.io or open a support ticket in the client area at my.dotweb.io, and a real member of our team answers you directly. Tickets are best for anything tied to your account, since the whole conversation stays together in one place.