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Backups for your website

How your hosting is backed up and how to restore your site.

On this page

Your hosting includes automatic backups, so you are covered if something goes wrong.

How backups work

  • Your files, databases and email are backed up every day, automatically.
  • Backups are stored at a separate location, away from your website’s server.
  • We keep 30 days of backups, so you can go back to an earlier point.
  • On Plus and Pro, WP Plus and WP Pro, and every managed VPS, you can also take a backup yourself, for example before a big change.

Restore your site

You can restore a whole site or a single file yourself, from your hosting control panel. Open it from your plan’s page under Products & Services in the client area (opens in a new tab), and choose the point you want to restore. If you are not sure which backup to use, contact support and we will help you pick the right one.

Keep your own copy too

Automatic backups are a strong safety net, but it is good practice to keep your own copy of anything important as well, especially before making big changes to your site.

Domain search

Prices exclude VAT, which is added at checkout.

Cookie settings

Choose what Dotweb may store in your browser. You can change your choice at any time under Cookie settings at the bottom of every page. Read more in our privacy policy.

Necessary

Always on

These keep the site working and remember the choices you make on it, such as language and currency. They don’t track you, so they’re always on.

NamePurposeDurationProvider
currencyCookieRemembers the currency prices are shown in.Session, or 1 year once you choose oneDotweb
localeCookieRemembers the language you chose.1 yearDotweb
consentCookieStores this choice.6 monthsDotweb
upm-brand-config:*Local storageCaches the domain search’s settings.Until clearedOur billing partner
upm_guest_sessionCookieSet by our checkout to keep your basket and checkout session.Up to 1 dayOur billing partner

Analytics

Analytics shows us which pages and features are used, so we can improve the site. We also record what you search for in the knowledge base and the domain search, to improve the site and our help articles. Sessions may also be recorded to see where pages are hard to use, with everything you type into forms and the text of your searches masked in the recording. Our analytics partner stores the data in the EU and anonymizes IP addresses. Nothing is set or sent unless you switch this on.

NamePurposeDurationProvider
ph_*Cookie, local storage and session storageAn anonymous ID and session, so we can see which pages and features are used.Up to 1 yearOur analytics partner (EU)